Frequently Asked Questions

About Feng Office

General information of what Feng Office lets you do.

Can I install the Feng Office Professional Edition in my server?
Is Feng Office compatible with mobile devices?
What are Feng Office Editions?
Can I access all the information of a Customer or Project?
Can I share the information with other people?
Can I see a summary of all the activities?
Does Feng Office support multiple languages?
Does Feng Office have an Email Client?
Can you make custom changes to my Feng Office?
Does Feng Office have a Gantt Chart?
Does Feng Office have a Ticketing System module?
Can I add custom properties or fields?
Am I elegible for a discount?

Using Feng Office

Specific questions on how to use Feng Office.

I forgot my password
How do I manage permissions?
How do I add new users?
How do I create a time report?
How do I filter tasks?
Can I assign tasks to multiple users?
What happens when I delete a user?
How can I use billing?
How do I upload several documents at once?
What happens when I delete something?
How can I activate or remove menu tabs and modules?
Can I customize the system so that it looks more like my organization?
Can I edit documents online?
How do I set up task dependencies?
How do I change the timezone?
I received a winmail.dat file in my Feng email client
How do I clear my browsers cache?


 Questions regarding how Feng Office makes sure that your information is always secure.

Which are the risks I am exposed to in case of any damages in your servers?
What is the level of confidentiality you offer like?
Are your backups safe?

Free Community Edition section

In this section you will find FAQs for the free downloaded Community Edition for users that have no subscription plan with Feng Office

I think I found a bug on Feng Office Community Edition. How do I report it?
Can you help us with our Community Edition installation?

Yes, we can! 


Our team of engineers, architects, developers, testers, system administrators, and customer support work every day on improving Feng Office. They have been developing the system non-stop since 2007. Most likely, nobody in the World is more knowledgeable and can be of better help with supporting and extending Feng Office.


Feng Office is a mature software platform, with literally hundreds of incremental releases over the past 7 years, and millions of users around the world.


As it is a highly customizable, business-operations solution, each Feng Office installation is unique, so helping your specific case will take some time and work from our team.


If you would like to talk with one of our expert Consultants or Developers to work with you, please get started with requesting a one-hour consulting session, detailing as clearly as possible your business case, here.


If you are having a technical difficulty with a Community Edition installation you can open a support request ticket here if you have an Official Support Contract with Feng Office, or contract a support plan here if you don’t have one.


If your Feng Office installation is not large enough to justify contracting our annual support plan, you should consider setting up a Feng Sky account where you will have a complete solution including hosting, maintenance, support, access to additional features, and backups without any hassle. 


If you don’t know if your Feng Office installation has a support Contract in place, this section addresses the question of whether or not your organization has a support contract with Feng Office. Of course you can always go through the Feng Office online documentation first for self-service support, where information and answers to the most frequent questions are documented and publicly available.

How do I know if my Feng Office installation has a support contract with Feng Office?
But I am helping you! I am reporting a bug to you. You have to help me now!

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