Frequently Asked Questions

About Feng Office

General information of what Feng Office lets you do.

Can I install the Feng Office Professional Edition in my server?
Is Feng Office compatible with mobile devices?
What are Feng Office Editions?
Can I access all the information of a Customer or Project?
Can I share the information with other people?
Can I see a summary of all the activities?
Does Feng Office support multiple languages?
Does Feng Office have an Email Client?
Can you make custom changes to my Feng Office?
Does Feng Office have a Gantt Chart?
Does Feng Office have a Ticketing System module?
Can I add custom properties or fields?
Am I elegible for a discount?

Using Feng Office

Specific questions on how to use Feng Office.

I forgot my password
How do I manage permissions?
How do I add new users?
How do I create a time report?
How do I filter tasks?
Can I assign tasks to multiple users?
What happens when I delete a user?
How can I use billing?
How do I upload several documents at once?
What happens when I delete something?
How can I activate or remove menu tabs and modules?
Can I customize the system so that it looks more like my organization?
Can I edit documents online?
How do I set up task dependencies?
How do I change the timezone?
I received a winmail.dat file in my Feng email client
How do I clear my browsers cache?


 Questions regarding how Feng Office makes sure that your information is always secure.

Which are the risks I am exposed to in case of any damages in your servers?
What is the level of confidentiality you offer like?
Are your backups safe?

Free Community Edition section

In this section you will find FAQs for the free downloaded Community Edition for users that have no subscription plan with Feng Office

I think I found a bug on Feng Office Community Edition. How do I report it?
Can you help us with our Community Edition installation?
How do I know if my Feng Office installation has a support contract with Feng Office?

Did you install your Feng Office installation, or know who installed it?


I don’t know who installed my Feng Office

If you didn’t install your Feng Office and don’t know who installed your Feng Office either, you are welcome to contact us through this form. Our support team will ask you some relevant questions and guide you through the best process for you to get support.


I didn’t install our Feng Office, but I know who installed Feng Office

If you know the person who installed your Feng Office, ask them how they installed the system and read the section below.


I installed my Feng Office

If you installed your Feng Office, did you:

1.     Use an automatic installation service provided by your hosting company?

2.     Download the free Community Edition from the Feng Office Website or Sourceforge?

3.     Purchase a supported Edition on the Feng Office Website?

Unless explicitly stated otherwise by your hosting company, Options 1 and 2 do not provide personalized support from the Feng Office team, as those are unsupported, free-downloaded Community Edition installations.


When you install a Community Edition without contracting a support plan, Feng Office is not responsible in any way for the support of that installation.


If you are using your Feng Office for important business operations in your organization, we highly recommend that you contract official support with Feng Office. You can contract support for your Feng Office installation here.


If you are still uncertain whether or not your Feng Office installation has a support plan with us, please contact us through this form. Our support team will help you determine the support status of your installation and guide you through the best process for you to get support.

But I am helping you! I am reporting a bug to you. You have to help me now!

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